Privacy Policy

Introduction

This Privacy Policy explains how EpicMind Technologies Private Limited (“Bidezy”) collects, uses, stores, and protects information when users access or use the Bidezy Platform.

Scope

This Policy applies to:

  • Hospitals / Buyers
  • Vendors / Suppliers
  • Authorized users of the Platform

Information We Collect

Information Provided by Users

  • Organization and business details
  • User contact details
  • Vendor onboarding and compliance documents
  • RFQs, bids, contracts, PRs, POs, GRNs, invoices

System & Usage Data

  • Login logs and audit trails
  • Workflow and approval metadata

Integrated System Data

Data shared from ERP or third-party systems connected by users

Information We Do NOT Collect

  • Payment or banking information
  • Patient or medical data
  • Biometric identifiers

Purpose of Data Use

Data is used to:

  • Operate and manage the Platform
  • Enable procurement workflows
  • Provide dashboards, analytics, and AI insights
  • Improve security and performance
  • Comply with legal requirements

AI Analytics & Forecasting

  • AI outputs are for decision support only
  • Users remain responsible for decisions taken
  • Bidezy does not guarantee AI accuracy or outcomes

Electronic Communications

Bidezy may send system-generated communications via:

  • Email
  • SMS
  • WhatsApp or similar messaging platforms

These communications are operational in nature and essential to Platform usage.

Data Ownership

  • Buyers own their data
  • Vendors own their data
  • Bidezy owns analytics logic and derived insights

Data Sharing

Data is not sold or rented.
It may be shared:

  • Between transacting Buyers and Vendors
  • With service providers supporting infrastructure and communications
  • When required by law

Third-Party Services

Bidezy is not responsible for third-party systems, including ERP, messaging platforms, or government APIs.

Data Security & Storage

  • Industry-standard safeguards are implemented
  • No system is entirely risk-free

Data Retention

Data is retained as required for operational and legal purposes.

User Rights

Users may request access, correction, or deletion of data where legally permissible.

Governing Law

This Privacy Policy is governed by the laws of India, with jurisdiction in Mumbai.

Updates

This Policy may be updated periodically. Continued use indicates acceptance.

Contact

EpicMind Technologies Private Limited
🌐 https://bidezy.com
📧 sales@bidezy.com